Frequently Asked Questions
Everything you need to know about your Merach fitness journey.
What is the standard shipping time for Merach fitness equipment?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping for large equipment like rowers and bikes usually takes 5-7 business days.
Do Merach products come with a warranty?
Yes, all Merach equipment comes with a 12-month manufacturer warranty covering parts and labor. We also offer extended protection plans at checkout for added peace of mind.
What is your return policy for home gym equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of delivery for a full refund, minus shipping costs.
Can I connect Merach equipment to third-party fitness apps?
Most Merach smart equipment is compatible with the Merach App via Bluetooth, and many models also sync seamlessly with popular apps like Kinomap and Zwift.
Is assembly required for the treadmills and exercise bikes?
Some assembly is required, but we provide detailed instructions and all necessary tools in the box. Most customers find they can complete the setup in 30 to 45 minutes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through partners like Affirm and Klarna.